A New Year, A New Decade...It's Time to Reframe
Introduction
Brain Tip #89: The Business of Betrayal
Plain Content
I watched the movie Where the Wild Things Are on my flight home from Holland. The little boy who ran away to his fantasy world touched something primal in me…the need to belong, to have people care about me, and to trust that those in charge won’t let bad things happen.
There is sense of betrayal in the leadership classes I teach, in the blog comments I read and in the conversations with my friends who are struggling to survive. This feeling is not the same as disappointment. It is a deeper sense that we are vulnerable in a world that doesn’t care.
You can blame our politicians or the terrorists. Their actions have generated fear and doubt. But when it comes to betrayal, I think the real source stems from the business leaders who have broken the bonds of trust.
The effect of the economic crisis damaged the already waning trust we had in authority. The knee-jerk reactions of our leaders have brought out the worst in their behavior. They manage by demanding and make decisions based on history. Then they try to justify their behavior using logic and reason which may make sense on paper but not in reality.
There is a myth that claims the best way to run a business is like warfare: you have to gain a tactical and strategic superiority over your enemies. I’d like to propose a new belief: Inspiring people to help each other create success is a more powerful strategy than driving them by fear.
In his book, Born to Be Good, Dachel Keltner, director of Social Interaction Laboratories at UC Berkeley, claims that true survival of humanity is due to our remarkable tendencies toward playfulness, cooperation, generosity, respect and a deep moral sense. It is our need for belonging, our need to have people care about us and our need to build communities for safety and connection that sustains our existence.
Taking this one step further, when you bring out the good in others and in yourself, you activate the brain regions that improve health and increase creativity and productivity. If executives would focus on building communities (not teams) based on trust and acknowledgment instead of wiping out deficiencies, they would be able to innovate faster and step into the future profitably much sooner than at the pace we are surviving at now.
In the book, Trust and Betrayal in the Workplace, Drs. Dennis and Michelle Reina identify specific behaviors that build and break trust, and then describe steps for rebuilding trust and sustaining it over time, even during periods of change. One of their methods includes The Four Core Characteristics of Transformative Trust: 1) Conviction—declaring our personal truths, 2) Courage—identifying betrayal and mending relationships, 3) Compassion—understanding and forgiving, and 4) Community—building on cooperation, agreements and contribution. I recommend reading the explanations of the Four Characteristics plus all the other engaging stories, best practice examples, and useful tips and exercises. If you want to create work environments where trust grows, where people feel good about what they do, where relationships are energized, and most importantly, where productivity and profits accelerate, read Trust and Betrayal.
What business are you in? Make sure your business is not about suffering or survival. It’s time to shift to hope, collaboration, fun and most importantly, trust.
Brain Tips Introduction
Some other related tips from the Brain Tip archive:
Brain Tip #72: Cure for Economic Woes
Synopsis
At the age of fifteen, my grandparents escaped Russia during the Bolshevik Revolution. Their crime: they were capitalists. They arrived penniless in Cleveland, Ohio and later moved to Phoenix, Arizona. In both cities they were embraced by their communities where they started their own businesses and raised a family of five boys. She experienced "compassionate capitalism." As our nation grew wealthier, we have become more selfish. Our culture consciousness is based on scarcity. It's time to bring community back into our consciousness. This is the way to rebuild a solid and sustainable economy.
Brain Tip #75: What's Your Company's Attitude?
Synopsis
If values make up "attitude," what type of attitude would you say your business has? A "doing whatever it takes to succeed" attitude may be a little lacking in both customer and employee trust. Joey Reiman wrote an article titled “The Values Revolution” in Pink Magazine, November 2008. Reiman says there are three types of company values, Compliant, Committed and Influential. In this Brain Tip, you can assess your company's values and the effect they will have on your employees, and your profit.
Brain Tip #79: The Workplace as Social Media
Synopsis
When looking at where people meet up, hook up and break up, you have to include the workplace. Young adults are now more socialized at work than they are by their families, friends and institutions. The only thing that has a greater impact on their beliefs and actions is the Internet. What can you do to ensure strong, healthy relationships at work?
